Refund Policy

This refund and cancellation policy explains how you may request a refund or cancellation for a product or service purchased through the Platform.

1. Cancellation Requests

Cancellation requests will generally be considered if submitted within 2 days of placing the order.

However, cancellations may not be accepted if the order has already been communicated to the seller/merchant and shipping has begun or the product is out for delivery. In that situation, you may reject the product at the doorstep.

2. Non-Cancellable Items

The Platform does not accept cancellation requests for perishable goods such as flowers or food items. If such items are delivered in poor quality, a refund or replacement may still be considered upon verification.

3. Damaged or Defective Items

If you receive damaged or defective items, please report the issue to our customer service team within 2 days of receipt.

The seller or merchant will inspect the item and determine whether the claim is valid. Our customer service team will then take an appropriate decision based on that assessment.

4. Product Not as Expected

If the product does not match the description or your expectations, notify our customer service team within 2 days of delivery.

We will review your complaint and respond with a resolution.

5. Warranty Claims

For products covered by a manufacturer warranty, please contact the manufacturer directly for warranty service and support.

6. Refund Processing

Approved refunds will be processed within 72 days.